Returns & Refunds

We want return expectations to be clear before you order.

Return window

For eligible items, return requests must be made within 7 days of delivery.

General condition requirements

Unless the item arrived damaged, defective, or incorrect, eligible products must be unused, unworn where applicable, and returned in the condition received with original packaging, labels, tags, accessories, and included parts where applicable.

Food-cover eligibility

Stretch & Cover Food Covers are disposable personal-use items. The package must remain unopened, unused, and in its original sealed packaging to qualify for a standard return. Opened or used packs are not eligible unless they arrived damaged, defective, or incorrect.

Return shipping

Return shipping is the customer's responsibility unless the item arrived damaged, incorrect, or there was a shipping error attributable to the order. Free outbound U.S. standard shipping does not mean return postage is prepaid.

Exchanges

We do not currently offer direct exchanges. If an eligible item needs to be returned, complete the return process and place a new order for the preferred option.

Cancellations and address changes

Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment has started.

How to start a return

Email support@auverelle.com with your order number and reason for the return. Please wait for return instructions before sending anything back.

Damaged, defective, or incorrect items

Contact us promptly with your order number and clear photos so we can review the issue and provide next steps.

Refund timing

If a return is approved, the refund is issued to the original payment method after the returned item has been received and reviewed. Your bank or payment provider may require additional processing time.