Customer care
Frequently Asked Questions
When will my order arrive?
Available shipping options and delivery estimates are shown at checkout when applicable. Once your order ships, tracking information will be provided when available. Carrier delays, weather, and holidays can affect delivery timing.
Can I return an item?
Return eligibility can vary by product. Please review our Returns & Refunds page and contact us with your order number before sending anything back so we can provide the correct instructions.
How do I track my order?
If tracking is available for your shipment, you will receive tracking information after the order ships.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes or cancellations may not be possible after an order has entered fulfillment.
How can I contact AUVERELLE?
Use our Contact page. For an existing order, include your order number so we can assist you more efficiently.